Our SANE products come with a 60 day money-back guarantee
Please do not send your purchase back without first contacting customer support here. We cannot accept returns or issue refunds without a customer support team member authorizing the return/refund before it is shipped back to us.
To enjoy the 60 day money-back guarantee please return the product in its original condition.
If the product is not in it’s original condition (aka damaged, opened) but is within the 60 window, store credit will be issued for the unused portion.
Please note that individual bars CAN be returned as long as each individual bar being returned is in it’s original condition.
If more than one of a given product is to be returned, we cannot offer a refund or store credit if more than one of the packages is not in their original condition. For instance, if you ordered 3 bags of coconut flour, and all three are opened, we can only offer store credit the unused portion of one of them. You may be requested to provide a photograph of the item to be returned in order to return it. To request a refund please contact customer support here.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.