Customer Support

SANESolution (Yopti, LLC)
227 Bellevue Way NE, Suite 257
Bellevue, WA 98004
(347) 979-1735

Are You a Member of the SANE Ignite Family?

If so (welcome home!) and please be sure to send your question to your dedicated private Ignite support team. That special email address was sent to you the day you joined the Ignite Family.

Having Trouble Joining Your Masterclass?

Please try a different browser and then click here to try the emergency backup link. Still no luck? Please let us help via

Need to Reschedule or Change Your Masterclass Reservation?

Simply reserve another time here. You may get some reminder emails for your original session…but know that you are all set for your new time.

Got a SANESuperfood Question?

We’re happy to help via

Got a SANE Success Story?

You are the reason we wake up everyday and we can’t wait to celebrate your success with you! Please share at!

Got a Nutrition/Fitness Question?

Sadly, state law prohibits us from responding to wellness related questions via email—however—you can reserve a spot at the next Personal Plan Masterclass here.

Got a Media/PR Inquiry?

Please contact Lori Meyers at

Advanced Tech Support

If technology still isn’t cooperating, so sorry about this! We’ll get you taken care of ASAP. The more specific you can be, the more quickly we can help. Here are some great specifics to provide along to ensure that you are taken care of as quickly as possible:

  • Have you tried restarting your device, computer, browser, and SANE App?
  • Are you logging in using the same email address (or a social account which uses the same email address) that you used to sign-up for your Premium Plan?
  • Have you fully updated your web browser, phone, and computer/tablet?
  • What specific URL/webpage or screen you are on?
  • How you are trying to login (aka email vs. social)?
  • Have you already tried to reset your password?
  • What type of device, browser, and operating system are you using?
  • What specifically do you see and how is it different from what you expected?
  • Screen shots are SUPER helpful. Click here to enjoy an awesome free screen shot tool.

Please fill out the simple form at the top of, click the “Send Details” blue button, and then email the info requested above to and we’ll take care of you ASAP!

Starvation Is NOT Healthy. Stop counting calories & go #SANE w/me at

Thank you for getting in touch!

– Your SANE Customer Delight Team