Our SANE products come with a 90 day money-back guarantee
Please do not send your purchase back without first contacting customer support via email here: service@sanesolution.com. We cannot accept returns or issue refunds without a customer support team member authorizing the return/refund before it is shipped back to us.
Nutraceutical Refund Guidelines:
We want to ensure that you are completely satisfied with your SANE Nutraceuticals and are proud to offer a 90 day money-back guarantee.
If you would like to return any Nutraceuticals, please follow these instructions.
Contact our customer support center 24 hours a day at service@sanesolution.com to receive instructions on how to receive your Return Product Authorization Number (RPA#). Refunds cannot be provided without an RPA#.
Return postage is the responsibility of the customer and we recommend using delivery confirmation to avoid any delays. All packages returned refused or undeliverable will be refunded the cost of the product minus the shipping fees incurred by refusal of the package.
Returns must be received in our fulfillment center within 90 days from the billing date.
Used/Empty product containers may only be returned if adequate time has elapsed to consume the product as directed on the label, and upon receipt of written verification that the product was used in conjunction with a SANE diet and exercise program. For example, we cannot accept a 3 month supply of empty product containers after only 1 month. We also cannot accept empty product containers if SANE diet and exercise changes were not made. If either of the aforementioned conditions is not met, your refund will be prorated according to the amount of unused product returned.
Return the empty and unused portion of your product along with the aforementioned documentation and the original invoice and your RPA# to ensure your refund can be processed successfully.
All refunds will be processed within 3 business days of receiving the package. Please allow up to 5 days for your bank to process the refund.